Which support queue should handle this ticket?
Technical
Login, errors, or service failures
CLEF PLAYGROUND
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Paste the customer’s message you want to route to the right team.
Tell Clef what to check. Edit the sample questions or add your own (1–3 questions).
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Replaces the content with an ambiguous example to test your rules. It does not run an analysis.
Example answersIllustrative · not a live result
Which support queue should handle this ticket?
Login, errors, or service failures
Rate the reported business impact.
Most likely level in your rating scale.
Does this ticket require a human support agent?
Blocked work or unclear issue needs a person
Probabilities express a model’s judgment, not measured accuracy. Example values are illustrative.
Selected option: technical
API confidence: 78.0%. This is a separate field from the option probabilities.
Weighted score: 1.8. The summary shows the most probable level, not a rounded score.
API confidence: 71.0%. This is a separate field from the option probabilities.
{
"model": "clef-flash",
"answers": {
"queue": {
"type": "choice",
"choice": "technical",
"probabilities": {
"technical": 0.9,
"billing": 0.04,
"general": 0.06
},
"confidence": 0.78
},
"impact": {
"type": "score",
"score": 1.8,
"legend": {
"0": "Minor inconvenience",
"1": "One person blocked",
"2": "Team or critical work blocked"
},
"probabilities": {
"0": 0.05,
"1": 0.1,
"2": 0.85
},
"confidence": 0.71
},
"review": {
"type": "noul",
"noul": 0.93
}
}
}For developers
Copy an API request for your current draft, or save the configuration for later.
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curl "https://api.cloudflare.com/client/v4/accounts/${CLOUDFLARE_ACCOUNT_ID}/ai/run/@cf/cloudflare/clef-flash" \
-H "Authorization: Bearer $CLOUDFLARE_API_TOKEN" \
-H 'Content-Type: application/json' \
--data-binary '{"model":"clef-flash","state":"Our team cannot sign in after the latest update. All twelve users are blocked.","questions":{"queue":{"type":"choice","instructions":"Which support queue should handle this ticket?","criteria":{"technical":"Login, errors, or service failures","billing":"Invoices, payments, or subscription charges","general":"Other questions"}},"impact":{"type":"score","instructions":"Rate the reported business impact.","criteria":["Minor inconvenience","One person blocked","Team or critical work blocked"]},"review":{"type":"noul","instructions":"Does this ticket require a human support agent?","criteria":{"true":"Blocked work or unclear issue needs a person","false":"A routine answer is sufficient"}}}}'Help us improve the toolkit
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